Terms & Conditions

1. Acceptance & Term

By (1) signing electronically or in writing, or (2) authorizing payment, you (“Traveler”) agree to these Terms & Conditions (“Agreement”) with Novel Bookings, LLC (“Agency”). This Agreement remains in effect until terminated in writing by either party.

Electronic acceptance, including clicking “I Agree” or providing payment information, is legally binding and equivalent to a handwritten signature.

2. Scope of Services

  • The Agency provides planning and booking services (“Booking Services”) only.

  • All travel products (airlines, hotels, tours, cruises, etc.) are provided by independent third-party suppliers (“Suppliers”).

  • Suppliers operate under their own terms, conditions, and liability.

3. Fees & Payments

  • Planning Fees are separate from travel costs and are NON-REFUNDABLE.

  • All deposits and Supplier payments are non-refundable unless otherwise stated by the Supplier.

  • Failure to pay on time may result in cancellation, loss of deposits, or additional penalties.

  • You waive any right to credit card chargebacks except in cases of fraud. Unauthorized chargebacks may result in recovery of costs, attorney’s fees, and legal expenses.

4. Supplier Terms

  • Suppliers (airlines, hotels, tour operators, etc.) are independent and not controlled by the Agency.

  • All bookings are subject to Supplier terms, including cancellation, change, and refund policies.

  • The Agency is not liable for Supplier acts, errors, omissions, bankruptcy, delays, cancellations, or failures to deliver services.

5. Travel Documents & Compliance

  • Travelers are solely responsible for valid passports, visas, identification, and compliance with all entry/exit laws.

  • No refund will be issued for failure to obtain required travel documentation.

6. Travel Insurance

  • The Agency strongly recommends comprehensive travel insurance.

  • If you decline insurance, you assume all personal risk and financial loss and waive any claims against the Agency.

7. Traveler Conduct & Indemnification

  • You are responsible for your conduct and any damages or losses you cause.

  • You agree to indemnify and hold harmless Novel Bookings, LLC, its employees, and agents from any claims, liabilities, damages, or expenses arising from:

    1. Your breach of this Agreement;

    2. Your negligent or willful acts;

    3. Claims by Suppliers or third parties caused by your actions.

8. Intellectual Property

All itineraries, research, and consulting materials created by the Agency remain its intellectual property. They may not be reused, shared, or resold without the Agency’s written consent.

9. Disclaimers & Limitations of Liability

  • The Agency acts solely as an agent of Suppliers and has no control over their operations.

  • The Agency is not liable for property damage, injury, illness, delays, cancellations, or any direct, indirect, incidental, or consequential damages.

  • If liability is imposed despite this disclaimer, damages are strictly limited to the fees received by the Agency for your booking.

10. Force Majeure

The Agency is not responsible for delays, cancellations, or losses due to events beyond its control, including weather, natural disasters, pandemics, strikes, political unrest, or acts of terrorism. No refunds will be issued in such cases.

11. Dispute Resolution

  • Any dispute will first be resolved in good faith negotiation.

  • If unresolved after 60 days, disputes will be submitted to binding arbitration in Santa Clara County, California.

  • Each party bears its own legal costs.

  • You consent to jurisdiction in California and waive objections to venue.

12. General Provisions

  • These Terms may only be amended in writing by the Agency.

  • If any provision is unenforceable, the remainder will still apply.

  • This Agreement is the entire agreement between you and the Agency and supersedes all prior understandings.

13. Acknowledgment

By authorizing payment or signing, you acknowledge that you:

  • Have read and understood these Terms;

  • Accept responsibility for all Travelers on your booking; and

  • Agree to be bound by these Terms and Supplier policies.